Frequently Asked Questions
Can't find your answer here? Email alexis@trycalista.com and we'll get back to you within one business day.
What is your jewelry made of?
Most pieces are 18K gold plating over 316L stainless steel or 925 sterling silver. Each product page lists the exact materials. All of our jewelry is nickel-free and lead-free.
Will it tarnish?
Our plating is made for everyday wear, and it's shower-safe and sweat-resistant. Like all plated jewelry, it can fade gradually over time, so take your jewelry off for the pool and the ocean, and put on perfume and lotion first. See our Jewelry Care page for more tips.
How long does shipping take?
Orders are processed in 1–3 business days, or 3–5 business days for personalized pieces. US delivery then takes 7–12 business days, and international delivery 10–20 business days. Every order ships with tracking.
How much is shipping?
Standard tracked shipping is free on orders over $50, and a flat $5 below that.
Do you ship internationally?
Yes, we ship to the United States, Canada, the United Kingdom, Australia, Israel and most of the European Union. International orders may be subject to import duties or taxes, which are charged by the destination country and paid by the recipient.
How does personalization work?
On personalized pieces, type your text in the engraving box on the product page. Each product shows how many characters it allows. We make the piece exactly as entered, so double-check the spelling. Personalized pieces are final sale unless they arrive damaged, defective or with a mistake on our side.
What is your return policy?
All sales are final, but non-personalized pieces can be exchanged or returned for store credit within 14 days of delivery if they're unworn and in their original packaging. Email us first to get approval. Items that arrive damaged, defective or incorrect are replaced at no cost if reported within 48 hours of delivery. Full details are on our Returns, Exchanges & Refunds page.
Can I send it as a gift?
Absolutely. Add The Calista Gift Box, our navy box with six red roses and a velvet insert, from your cart and your piece arrives ready to give.
Which payment methods do you accept?
Checkout accepts major credit and debit cards, including Visa, Mastercard, American Express and Discover. Payments are processed securely by our payment provider, and we never see or store your full card number.
Can I change or cancel my order?
Yes, if you email us within 12 hours of placing your order and it hasn't started processing. After that your piece may already be in production or packed, so we can't guarantee changes.
What does the warranty cover?
Every piece has a 2-year limited warranty against manufacturing defects, such as a stone falling out, a clasp failing or a chain link breaking under normal wear. Gradual fading of plating is normal and isn't covered. Email us your order number and photos and we'll repair or replace the piece.