Returns, Exchanges & Refunds

We want you to love every Calista piece, and we're here to help if something isn't right. Please read this policy before you order: by placing an order, you agree to it. It is part of our Terms of Service.

All Sales Are Final

Because our jewelry is worn against the skin and many pieces are made to order, all sales are final and we do not offer refunds for a change of mind, except where this policy or applicable law says otherwise.

Instead, eligible non-personalized pieces can be exchanged for a different size, color or item, or returned for store credit, within 14 days of delivery.

Eligibility for an Exchange or Store Credit

Your request reaches us within 14 days of the delivery date shown in tracking.

The piece is unworn, undamaged, free of scratches or signs of wear, and returned with all of its original packaging.

The piece is not personalized and not a pair of earrings (for hygiene reasons, earrings can only be exchanged if they arrive defective).

You have written approval from us before sending anything back. Packages sent without approval, or to an address other than the one we provide, cannot be accepted or credited.

Personalized and Custom Pieces

Anything made with your engraving, initials, names, dates, birthstone choice or Morse code message is made just for you, so it cannot be returned, exchanged or refunded unless it arrives damaged, defective, or with a mistake on our side. Please check spelling, size and options carefully before you place your order: we make your piece exactly as entered.

How to Request an Exchange

Email alexis@trycalista.com with your order number, the item, the reason for your request and photos of the piece. We reply within one business day. If your request is approved, we'll send you the return address and instructions.

You pay the cost of shipping the item back to us, and for exchanges, the cost of shipping the new item to you if your order no longer qualifies for free shipping. For items valued over $50 we recommend a tracked service with insurance: we can't credit a return that never reaches us.

Once your return arrives and passes inspection, we ship your exchange or issue your store credit within 5 business days. Store credit is sent by email as a code, can be used on any Calista order and does not expire. Returns that arrive worn, damaged or incomplete will be sent back to you at your cost.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or is not what you ordered, email alexis@trycalista.com within 48 hours of delivery with your order number and clear photos of the item and its packaging. We check every claim against carrier tracking and delivery records.

For approved claims, we send a replacement of the same item at no cost to you. If that item is no longer available, we offer a similar item of equal value or a refund to your original payment method. Claims reported after 48 hours may not be eligible.

Later issues caused by a manufacturing defect are covered by our 2-Year Warranty.

Refunds

When a refund is approved under this policy, it is issued to your original payment method within 5 business days of approval. Your bank or card issuer may take a further 7–10 business days to show it. Original shipping charges, gift box add-ons and any duties or taxes are not refundable unless the refund is due to our error.

If a package is refused at delivery or returned to us as undeliverable, any refund or credit is reduced by the original and return shipping costs and any customs charges.

Cancellations

You can cancel or change an order by emailing us within 12 hours of placing it, as long as it has not started processing. After that, personalized pieces are already being made and other orders may already be packed, so we can't guarantee changes.

Before Contacting Your Bank

If there's a problem with your order, please contact us first: we resolve almost every issue within two business days. If a payment dispute or chargeback is opened, we will share your order details, the policies you agreed to at checkout and carrier delivery records with your card issuer, and we may decline future orders while it is open.

Questions

Email alexis@trycalista.com or call or text +1 (541) 293-8990. Calista is a brand of DGS Marketing LLC, a Wyoming limited liability company, United States.