Shipping Policy

Every Calista order ships with tracking. This policy explains our rates, processing and delivery times, and what happens if something goes wrong in transit. It is part of our Terms of Service.

Shipping Rates

Standard tracked shipping is free on orders over $50. Below that, shipping is a flat $5 per order. The shipping cost is shown before you pay.

Processing Time

Once your payment is confirmed, please allow 1–3 business days for us to prepare your order, and 3–5 business days for personalized pieces. During holidays and sale events, processing can take up to 7–10 business days.

We process and ship on business days only (Monday to Friday, excluding US public holidays). Once processing begins, we can't change or cancel your order, including the shipping address.

We work with fulfillment partners in more than one location, so orders with several items may arrive in separate packages, each with its own tracking.

Estimated Delivery Times

United States: 7–12 business days after your order ships.

Canada, the United Kingdom, Australia, Israel and the European Union: 10–20 business days after your order ships.

These are carrier estimates, not guarantees, and they do not include processing time. We are not responsible for delays caused by carriers, customs, weather, peak-season volume or other events outside our control.

Tracking

When your order ships, we email you a confirmation with your tracking number. Tracking can take a few business days to show its first update. If you haven't received a shipping email within 5 business days of ordering, check your spam folder, then email us.

Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to, or returned from, an incorrect or incomplete address entered by the customer. If a package comes back to us for this reason, we can reship it once you pay the new shipping cost.

Lost, Stolen or Damaged Packages

Once the carrier marks a package as delivered to the address entered at checkout, responsibility passes to you. We are not liable for packages marked as delivered but not received, or stolen after delivery. If this happens, check with neighbors and your local post office, and contact the carrier to open a claim; we'll gladly provide any order details you need.

If tracking shows no movement for 15 business days (25 for international orders), email us and we'll open an investigation with the carrier. If the carrier confirms the package is lost in transit, we'll send a replacement.

Damage that occurs in transit must be reported within 48 hours of delivery, as described in our Returns policy.

Customs, Duties and Taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These charges are set by local authorities, are not included in our prices and are paid by the recipient. Packages refused because of these charges are not eligible for a refund of shipping costs, and any return charges are deducted from a refund.

Questions

Email alexis@trycalista.com and include your order number. We reply within one business day.